• 8

  Role of Internet in Hospitality

  Vikas Suri, Senior Associate Vice President, Lords Hotels & Resorts

• 10

  BMGI INDIA: Leaders in Performance Excellence

  Nandini Mukherjee, Managing Editor

• 16

  How the IT-enabled Travel & Hospitality Industry looks like?

  Srinivasan M, Corporate IT Head, Hotel Leela Venture Limited

• 20

  9paz Restaurant Consultants: The Best of Hospitility Delivered

• 22

  Improve Margins in Restaurant Business

  Kumar Gaurav, VP, Billionsmiles Hospitaltiy (I) Pvt. Ltd.

• 24

  BHSPL: Professionally Managed Food & Hospitality Solution Provider

• 26

  Indian Hospitality’s Steady Transformation

  Piyush Tiwari, Director-Commercial & Marketing, India Tourism Development Corporation (ITDC)

• 28

  Haute Services: Events. Hospitality. Art

• 30

  Digital Transformations in Travel & Hospitality

  Rengaiyan Baskar, Vice President - Travel & Transportation, Mphasis

• 32

  Horizon Consultants: Hiring Talent - Right Person at Right Job

• 34

  Self Service in the Service Industry

  Jeffrey Stephen Parker, VP, Hospitality Systems, Red Lion Hotels Corporation

• 36

  Passion 4 Hospitality: One Stop Platfrom Hospitility & Event Solution

• 38

  Hospitality Industry

  Abhijit Sarkar, Vice President & Country, Head-Corporate Real Estate, Administration & Facility, Sharekhan

• 40

  R4 Hospitality: One stop Shop for Hospitality & Advisory Consulting Services

• 42

  Understanding the Business First

  Aaron Gette, CIO The Bay Club Company

• 44

  RC Hospitality Solutions: Excelling beyond Boundaries

• 46

  Adding a ‘DING’ to Hospitality

  Sanjay Bhattacharya, Vice President & Head Global IT, Kuoni Travel Group – Destination Management

• 48

  Tejpal Hospitality: Redefining Standards of Quality and Services in Hospitality Industry

• 50

  Hospitality Bandwidth: Two-lane Road of A Superhighway?

  Craig Corbin, Director of IT, Fontainebleau

• 52

  Trident F&B Consultants: Visualizing & Actualizing Hospitality Projects since 1991

• 54

  Technology in Travel and Tourism

  Amit Madhan, President & Group Head, Technology & Shared Services, Thomas Cook (India) Ltd.

Other Issues