WhatsApp, which is owned by Meta, claimed in its most recent monthly report for India that it took action against 7.11 million accounts in September to comply with IT legislation. According to PTI, 2.57 million of these accounts were blocked proactively, even before any user reports were received.
7,111,000 WhatsApp accounts were banned between September 1, 2023 and September 30, 2023. According to the WhatsApp study, 2,571,000 accounts were proactively terminated before any user reports were received. According to sources, the 'user-safety report' includes information on user complaints and WhatsApp's response, as well as the platform's proactive anti-abuse efforts.
According to the report, the platform received six orders from the Grievance Appellate Committee between September 1 and September 30, all of which were followed. Furthermore, throughout September, WhatsApp received 10,442 user reports in several categories, including account help (1,031), ban appeal (7,396), other support (1,518), product support (370), and safety (127).
According to the study, 85 accounts were handled in response to the received reports. WhatsApp stated that "Accounts Actioned" refers to cases when they took corrective action based on the report supplied. Following a complaint, the term "Taking action" refers to either the suspension of an account or the reinstatement of a previously banned account.
Furthermore, reports may have been reviewed but not classified as 'Actioned' for a variety of reasons, including users needing assistance to access their accounts or use specific features, requests for the reinstatement of a banned account being denied, or instances where the reported account does not violate Indian laws or WhatsApp's Terms of Service.
According to the report, safety-related issues are concerned with potential misuse or hazardous behavior on the network. It further noted that WhatsApp handles all complaints submitted, except when a complaint is discovered as a duplicate of a previous ticket.