Nehal Shah has assumed the role of Deputy Chief Technology Officer at IDBI Bank after having successfully overseen Consumer Bureau IT at Transunion CIBIL for approximately five and a half years. With his extensive background in managing large-scale IT projects related to digital transformation, major bank integrations, critical missions, and the launch of substantial products, Shah now holds the responsibility of leading IDBI Bank's digital channels and ensuring IT security. This encompasses various aspects such as ATMs, internet banking, mobile banking, point-of-sale systems, UPI, IMPS, and more. His aim is to fortify the digital ecosystem and implement highly secure processes.

Shah emphasizes his unwavering belief in his team and their well-being, displaying empathy towards their growth. Prior to his tenure at IDBI, Shah held roles at Transunion CIBIL as Joint Vice President and previously worked at HSBC, where he managed multi-year IT programs. During his time at Transunion, he introduced an extensive release framework and played a pivotal role in the development of the Aadhaar Data Vault, overseeing numerous critical projects. His experience at HSBC involved leading multicultural teams across different regions, driving initiatives like digital transformation, major bank mergers, SWIFT implementations, and ATM and internet banking projects.

Shah is an alumnus of the UCLA Anderson School of Management and holds a Bachelor's degree from Mumbai University and a Master's degree from Pune University. He expresses his gratitude to IDBI Bank for entrusting him with the responsibility of enhancing the bank's digital channels and security. Shah, as a seasoned technology leader with a strong blend of business acumen, eagerly anticipates providing added value to customers through contemporary digital solutions and API integrations that enhance customer satisfaction when utilizing IDBI's digital channels.