In a truly customer driven economy, success comes to those companies who are in touch with their customers round the clock, satisfying all their product and service specific needs. To attain success and fulfill their customers’ expectations and provide them the right solution, every business entity needs to know the art of managing the organization’s relationship with the customers and prospective clients. Customer Relationship management (CRM), a widely used system in today’s hyper-competitive world is a strategic means to develop strong relationships with customers by providing a platform to assess their individual needs and behaviors. To deliver the...
Agendra Kumar, President, Esri India
Amit Jain, CFO, Birla Sun Life Insurance
Ashok Gopinathan, Head L&D -Technology Business, Flipkart
Lalit Popli, Head of IT, ICICI Prudential Ltd.
Partho Banerjee, Head-Managed Services India, Nokia networks
Milind Deshpande, Senior Vice President, Reliance Jio Infocomm Ltd.
Murali Krishna Gurram, Head – GIS Technology & Applications, Xinthe Technologies
Anuj Puri, Chairman & Country Head, JLL India