Narayani Holidays and Hospitality: Success Leading to Customer Delight

CIO Vendor The Indian hospitality industry has emerged as one of the key industries driving growth of the services sector in India. It has evolved into an industry that is sensitive to the needs and desires of people. The fortunes of the hospitality industry have always been linked to the prospects of the tourism industry and tourism is the foremost demand driver of the industry. The Indian hospitality industry has recorded healthy growth fuelled by robust inflow of foreign tourists as well as increased tourist movement within the country and it has become one of the leading players in the global industry. Contributing to such growth stories is Narayani Holidays and Hospitality.

Established in 2008, the idea behind Narayani Holidays and Hospitality was to provide most efficient and flawless travel services to the tourists visiting to various destinations of the state. Since then, the firm has grown constantly adding branch offices in Delhi, Pune, Hyderabad and Chennai, Mumbai, Kochi cities. Also, its network is buildup with hundreds of sub agents in and around Bangalore city as well as other parts of India.

Ensuring Client Satisfaction

Team Narayani Holidays believes in utmost client satisfaction and leaves no stone unturned to offer them customized products. “Our office is visited by hundreds of tourists’ everyday and our trained and experienced team helps them with our services. Our rich experienced and professionalism in the field of tourism ensures that the needs of the tourists are very well taken care in an effective manner,” says A V Moorty, Director – Operations, Narayani Holidays and Hospitality.

Team Narayani Holidays believes in utmost client satisfaction and leaves no stone unturned to offer them customized products

In order to achieve and maintain excellence through continual improvement in their service leading to customer delight, the firm constantly strives and takes care of all the requirements of the tourists; some of which includes Transport Services, Authorized Railway ticketing agents, Agents for KSRTC bus ticketing, Accommodations, Guide services/ language interpreters, Event Management, Conferences / Board Meetings. Explaining further, Moorty says, “In addition to the custom made package tours to suit the needs of the budget class of the tourists, we also offer special tailor made packages to different destinations of India. We undertake group bookings, Education tours, LTC Tours, Pilgrimage tours, Adventure tours according to the needs of the tourists. We are specialized in arranging accommodations as per the tourists’ requirements across the country.” Additionally, the firm also provides A/c and Non A/c coaches, luxury cars and undertakes all type of transport vehicles which are most economical and reliable.

With strategic locations, more than eight years of brand image, dedicated, experienced and long time served employees, computerized administration and infrastructures, well-connected network to all major cities, Narayani Holidays has carved a niche for itself in the hospitality space. The firm has been recognized by Department of Tourism, Govt. of Karnataka, Narayani Holidays is counted as the authorized agents for APTDC, KSTDC, IRCTC and are the allied members for IATO, ETTA, KTF, NTB (Nepal Tourism Board). Narayani Holidays with a strong mindset works to provide one window solutions to the tourists and further aims to optimize returns to the client in terms of cost competitiveness and services.