n the current day open market scenario where companies of all size have to compete for their market share, business owners are focused on leveraging rapidly growing Technology to gain an edge against the competition. This is where Soffit Infrastructure Services Pvt. Ltd. comes into picture with its wide array of services aimed at simplifying IT Infrastructure management. Headquartered in Kochi, this technology & vendor neutral organization delivers business focused IT services with innovative solutions. “We are neutral and 100% service-focused company breaking the conventional ways of infrastructure management and providing customized services,” says Abhijeet Nath, Co-founder & Director, Soffit Infrastructure Services.
Rather than just focusing on products and technology, soffit focused on the client’s business challenges and put effort to find right solutions. Soffit support model helps client to procure right solution and also to implement and manage it.
Growing at CAGR of 40%, Soffit provides quality end-to end IT support and serves over 250 clients
“Understanding the truth that every business is different and has unique requirements from IT, our consultants, who are experts from different domains, closely work with clients to understand their business needs, and provide guidance on the current best practices and come up with concrete, actionable recommendations to optimize IT systems,” explains Abhijeet.
Soffit realized that IT Awareness of Business owners is critical to maximize the technology benefits and hence conducts regular seminars on various IT topics under “Healthy IT Healthy Business” initiative. Soffit developed innovative, practically adoptable “IT health Check” audit service which is designed especially for SMBs. The “IT health check” helps client to understand their organization’s IT health in all aspects including availability, security and capacity and come up with high level recommendations.
Founded in 2007 and growing at CAGR of 40%, the organization provides quality end-to-end IT support and serves over 250 clients and most of them were accrued through references and goodwill. With process driven support delivery methodology, strengthened by regularly updated skilled workforce and “100% customer are 100% happy” slogan, Soffit managed to maintain 95% customer retention without locking customers with longer period contracts. As Abhijeet puts it “We are always worried about how to help businesses in solving their challenges using IT, rather than worrying about how much business we could generate”
What started as a small firm with very clear vision has today grown into an organization with large pool of skilled, trained, certified technical resources and satisfied clients. Soffit has also expanded its business beyond the small state of Kerala to other parts of the country as well outside through the unique partnering model. This is just the beginning and Soffit is poised to achieve greater heights in the years to come.