India is the world's fifth largest and most popular retail destination. In terms of retail store availability per capita, the country ranks among the best in the world. India's retail industry is exploding, with retail development occurring not only in big cities and metros but also in tier II and III cities. Healthy economic growth, changing demographic profiles, rising disposable income, urbanization, and shifting customer tastes and preferences are some of the reasons propelling India's organized retail business forward.
Darsh Infotech Pvt. Ltd., founded in 2008, is an IT organization that focuses in offering Software solutions to the retail & distribution domain. Darsh specializes in helping clients understand and successfully implement the method that best suits their business goals, having over two decades of experience in the retail industry and deep domain knowledge.
Bharati Nathwani and Jai Savan founded Darsh Infotech together, elucidating the company's inception story Directors says, "Before Starting Darsh Infotech, we had been working with Tally solutions Pvt Ltd and serving large enterprise customers in Retail. While working with them we realized that Retail was not just POS, there were several other dimensions to be looked upon, in order to provide a complete and an effective solution. So, that's when we started working towards it and are now one point solution providers for retailers with solutions like POS, HRMS, CRM, Tally, DMS and ERP. As well as other services that retail requires, such as inventory, cash audit. We started incorporating the Business to serve the retail industry in its whole before that, we were simply servicing POS, therefore we thought of bringing all the product and services requirement by retailers under one umbrella.
Offering a Range of Products
Darsh is into providing different standard software product in which they understand the customer's needs and requirement's &provide the right products. Different products offered are POS, CRM B2B & B2C, ERP, DMS, Tally, HRMS, Omni Channel solutions.
Since inception Darsh has been 5* Tally Partner providing both license and customization on Tally Prime which is the latest version of Tally. Darsh is servicing both small time retailers as well as large enterprise customers and has expanded its foot prints to other geographies across the globe.
In addition to Software sales and services to offer, Darsh is also into Custom Software development and integrations. Darsh has helped many of its customers by building custom application where no standard solution could fit their specific requirement.
Equipped to Offer the Best
Darsh provides retail audit which includes inventory, cash, Fixed asset, mystery customer and statutory compliances. It also offers central help desk to support various software for its enterprise customers. All technical support to run the software smoothly is centrally provided. Considering the retail business where there is more traffic on weekends the technical support desk works 12/7.
Some of the major clients to whom the company have been offering their services for years are Raymond, Aditya Birla Fashion Retail Lifestyle, VIP luggage, Safari Indus tries, Crossword, Regal Shoes, Inc 5, Pepe Jeans India Ltd. Samsonite, Flourish and many more. Darsh has been servicing more than 5000 retail stores across the globe.
Darsh has helped many of its customers by building custom application where no standard solution could fit their specific requirement
Darsh strives to be a well respected global organization that delivers best in class solutions to all of its clients. Serving retail for over two decades helped us identify the gaps in the retail operations, motivating us to develop our own solution to cater these unmet requirements.
We have developed two software solutions i.e. Online Ordering Application, Retail Konnect and Ticketing system for Technical Helpdesk.
Ticketing System It is used for technical help desk which has defined SLA's for services provided and it gives different insight on support call received, open, close and pending issues. Retail Konnect It has different modules catering to Cash, Audit, Repairs & Maintenance, Warranty, and Fixed Asset where all the details at retail stores are recoded and the Head Office can centrally view it, as the same is on cloud. It eliminates all excel sheets and saves any data loss or misappropriation. Darsh has developed an Online Ordering App for restaurants and Supermarkets with mobile POS and de livery tracking.