As the Covid-19 pandemic continues to change the way that we live and work, companies are being forced to consider the safety of all their employees. With more people taking their work into their homes to stay safe from infection, the need for offsite technicians has grown. Not everyone can stay at home to work.
Essential workers that cannot perform their duties from the safety of a controlled office or home environment are at especially high risk during the pandemic. Having to go out and interface with the public can put your technicians in jeopardy. So, how do you maintain good customer service without sacrificing the safety of your employees?
Until now, workplace safety has been focused on the dangers of onsite environments. For example, firms like www.bergmanlegal.com have helped workers deal with work-related injuries and illness and local governments take charge when mandating specific safety regulations in the workplace. When we are talking about a viral pandemic, it’s not so simple to manage the safety of your workers; there is no blueprint or advocate to rely on in this situation.
In this article, we will take a look at some of the measures that employers can take to help keep their offsite workers safe during the Covid-19 pandemic.
Off Hours Scheduling
When possible, work with clients to schedule appointments during the off hours. This will help limit the amount of contact that your workers must have with other people. If you can get the work done after everyone has gone for the day, your technicians will be at a lower risk of infection.
Sanitation & Protection Supplies
You can’t rely on the responsible actions of your clients. It’s essential that you arm your technicians with the right protection when they have to work out in the field. Hand sanitizer, masks, and gloves should be internally mandated and supplied for all off-site work orders. Although not all states have instituted mask-wearing ordinances, it’s proactive to create an internal mandate to protect both your clients and your employees.
Detailed Work Orders
Make your safety concerns clear directly on your work orders. Let your technicians know what to expect about the environments that they will have to enter. Be sure to include information about social distancing expectations and the internal client rules that need to be followed.
It’s important to keep your technicians in the loop so they can help ensure their own safety. If you are aware of any known Covid-19 cases onsite, let your technicians know before they arrive to complete the work order.
Although your technician may be required to be onsite to get a job done, that doesn’t mean that you can’t limit their contact with others while they are working. Take care of any pertinent details by phone before and during the visit. Instead of requiring a written signature on a work order that involves face-to-face contact, consider requesting a photo confirmation of a completed work order.
Many things in our daily and professional lives have changed since the start of the Covid-19 pandemic. Companies, in particular, have been tasked with changing formats, updating systems, and taking extraordinary precautions to protect both their clients and their staff. If you have off site technicians that need to interact with the public, follow some of these tips to help keep your team healthy and safe.