Deepinder Goyal, CEO of Zomato, Discusses the Company's Recruitment Approach

By Consultants Review Team Thursday, 02 November 2023

Deepinder Goyal, co-founder and CEO of foodtech behemoth Zomato, has revealed the company's hiring strategy. He recently mentioned that the organization does not hire job seekers in a recent discussion. "The workforce we hire is very diverse." We do not hire those who are looking for work. "The kind of people we need don't look for work," Goyal remarked on The Ranveer Show with Ranveer Allahbadia, a YouTube channel.

The Zomato CEO went on to say that the company seeks good individuals, approaches them, and then works with them, especially for mid to senior-level hires.

Zomato's technical platform, which debuted in 2010, connects customers, restaurant partners, and delivery partners to suit a variety of needs. Customers use the site to identify and search for restaurants, read and submit customer reviews, browse and upload photographs, order meal delivery, reserve a table, and make payments while dining out.

Restaurant partners, on the other hand, are given industry-specific marketing tools that enable them to communicate with and attract customers to grow their business while also providing a dependable and efficient last-mile delivery service.

According to Goyal, the GenZ worker is far wiser than prior generations. "GenZ's are far smarter than we were at that age, and their potential is enormous, but they have less patience than we did." And patience is a skill that is required in work," he noted. When asked how the company hires at each stage, Goyal responded, "It's better to grow from within."  

"Zomato has been in business for 15 years. We have a sufficient quantity of children aged 5 to 6. In this case, the context has been adjusted. When we were a two-year-old company, we had no choice but to hire from outside, but now if I had to bring someone from outside, I have to be certain that he's really good or has a unique specialty," Goyal added.

"If I hire from outside," he went on to say, "it will take six months to bring someone in." You will be interviewed for the first three months. He will subsequently be required to serve a three-month notice period in his previous employer. After a three-month induction period, he'll start in six months. After a year, you will know how he fared. This has cost you two years of your life."

"It's easier for me to choose someone from within, spend three months developing him/her, and then place him/her in that role." He or she is knowledgeable about the industry, which is advantageous."

Zomato Limited achieved profitability for the first time in its existence in the first quarter of FY24. For the fiscal quarter ending June 2023, the company declared a consolidated profit after tax of Rs 2 crore, compared to a loss of Rs 186 crore the previous year. The company's income from operations was Rs 2,416 crore for the quarter, a 71% rise over the same period last year.


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