FASTags with a valid balance but an incomplete KYC will be deactivated or blacklisted by banks after January 31, according to the Ministry of Road Transport and Highways.
Users must verify that the KYC of their most recent FASTag is completed to avoid disruption. FASTag users must also follow the 'One Vehicle, One FASTag' policy and return all previously issued FASTags to their respective banks. Only the most recent FASTag account will be kept operational, while previous tags will be deactivated/blacklisted after January 31, 2024. FASTag users can contact their individual issuer banks' nearest toll plazas or toll-free customer service numbers for further assistance or questions.
Following recent complaints of several FASTags being issued for a single vehicle and FASTags being issued without KYC, NHAI has initiated this move. Aside from that, FASTags are sometimes purposefully not attached to the vehicle's windscreen, causing unnecessary delays at toll plazas and aggravation to fellow National Highway drivers.
FASTag has revolutionized the country's Electronic Toll Collection system, with a penetration rate of about 98 percent and over 8 crore users. The 'One Vehicle, One FASTag' project will help to improve toll operations and ensure smooth and enjoyable journeys for National Highway users.
According to the announcement, NHAI took this action in response to recent instances of multiple FASTags being issued for a single vehicle and FASTags being issued without KYC in breach of the RBI's mandate.
FASTag has revolutionized the country's electronic toll collection system, with a penetration rate of about 98 percent and over 8 crore customers. Previously, the National Highways Authority of India (NHAI) agreed with the National Remote Sensing Centre (NRSC) to create a "Green Cover Index" for India's enormous network of National Highways.