Cover Story

KS Airsoft: Mitigating Billing Process Bottlenecks in Telecom through Business Analytics

As the telecom industry explores to improve the customer experience in all aspects of its business, the billing process is finally getting the attention it has long needed. Many operators continue to struggle with billing systems that were developed a decade or more ago and have since been remodelled into make shift solutions that are heavily siloed. Also they are expensive to operate which cannot cope with increasing product & pricing complexity or the need to bring new products & pricing strategies to market quickly. The audit function is focused on providing core assurance around business process risks and controls. But, with increasing market volatility and...