Tata-owned Air India Rs 10 lakh by the Directorate General of Civil Aviation (DGCA) finedon Tuesday for failing to comply with critical passenger-centric norms. The aviation authorities issued the airline show-cause' notice, requesting a response for non-compliance with Civil Aviation Requirements (CAR).
The regulator believes it is critical to constantly increase passenger rights and guarantee that airlines follow best worldwide practices. The regulator stated in a statement that it believes it is critical to constantly increase passenger rights and ensure that airlines follow best worldwide practices.
"Accordingly, in 2010, the DGCA issued CAR Section-3, Series M Part IV titled "Facilities to be provided to passengers by airlines due to denied boarding, cancellation of flights, and delays in flights" to ensure adequate protection for air travelers in the event of flight disruptions, particularly denied boardings, cancellations, and delays."
Since May 2023, the agency has conducted ongoing inspections of scheduled domestic airlines at several major airports to guarantee compliance with passenger-centric CARS.
During the airline inspections, it was discovered that Air India was not following the provisions of the applicable CAR, according to the report. "As a result, a Show Cause Notice was issued to Air India, requesting a response for noncompliance with the provisions of the CAR."
Similar inspections were conducted at various airports last year, and based on similar non-compliance by Air India with the provisions of the CAR on rejected boarding of passengers, a penalty of Rs 10 lakh was levied on Air India for the infringement.