By Sefton J Britto, Correspondent, Consultants Review
The consulting sector has operated on established pricing strategies, rigid contracts, and uniform services. Nevertheless, as technology evolves, clients become more dynamic, and the markets become less stable, several consulting firms are introducing new business structures to remain relevant in today’s society. Development in consulting practices for instance have led consultant firms to look for many ways of growing, making profits and creating value apart from their price-based strategies.
There’s a noticeable trend in the consulting sector, which tends towards the adoption of more and more contingent pricing. In the past, all consulting services were paid either on the basis of a price fixed in advance or directed to a number of hours worked, simply ignoring the results. Overall, such a strategy passed its prime already in the recent past, in an age focused on deliverables. Customers nowadays request more reasons as to why the price of the service should not match the expected return if not exceed the expected return.
Contingent rate pricing presents a realistic alternative. In this case, consulting firms get paid when they produce certain results that are outlined previously. This could be anything from a certain percentage of increased revenues to process improvement or customer satisfaction increase. Doing so shows how much a consulting firm believes in their ability to create value. For the clients, the benefit is that they will only pay for outcomes that have specific benefit to the client’s business.
It is helpful in such fields as management consulting and business transformation, where end results are visible and easy to measure. It also minimizes the risk to the clients, as they are not fully exposed to the chances of loss for services that are not outcome based. To consulting firms, this model can build more client loyalty and encourage more high risk projects which otherwise would be impossible under the traditional pricing levels.
In the world of business where digital transformation is evidently the current direction, consulting companies no longer stick to just strategy but hybridize it with advanced digital services. One of the aspects of service development where this has been seen is in providing digital strategy, creative, production, and execution services. By going digital, merger and acquisition consulting firms in analysis strategy will also have mergers or alliances with these existing networks of collaboration for marketing communications services.
This blending of consulting and digital advertisement means that the firms can offer a complete solution to the business challenges to their clients. For example, a business transformation strategy consulting firm can now develop an integrated business model that helps clients not only to transform their processes but also to implement digital paid media, SEO, content marketing, and analytics to attract customers.
The incorporation of digital advertising elements is another reason why consulting organizations are able to appeal to clients in an era where engagement with clients and marketing strategies that are not digital are quickly losing space in the market. With increased online activity among most users and digital channels controlling their behavior, companies that are able to offer information in a digital format will stay ahead of the competition. This strategy is also helpful in the management of consultants and client relationships since the clients do not need to search for strategic partners and operational executors as a lot of work can be done with one firm.
A new trend that is being observed in the offing is the establishment of internal consulting departments by big corporations. Traditionally, consulting was seen as a profession that catered only to third-party clients, providing strategies and operational assistance on a time-limited basis. Nevertheless, this is no longer the case as many big companies are now developing their own consulting teams within the organization often consisting of ex-consulting firm employees.
These internal consulting teams not only address the needs of their parent organizations but are also increasingly expected to undertake consulting assignments for external clients as well thereby establishing another source of income. This tends to be particularly so in sectors such as information technology, finance, and healthcare where the need for relevant expertise is extreme. These internal teams maintain their thorough knowledge of the organization’s processes, culture and systems when providing advice and solutions to other corporations within or adjacent with the industry.
This trend has its positive and negative aspects for the consultancy industry. It can be beneficial because internal consultants and consulting units can be viewed as future collaborators or even customers, especially where their services address specialized and skills-intensive sectors. However, it is also a disadvantage because such units may also compete against conventional consultancy services as clients may prefer to develop their own consulting expertise than seek external consultancy services.
The consulting business tends to gravitate towards two major types of phenomenon: business transformation and digital strategy. Due to the clients’ harsh pressures for innovativeness and adaptability in the ever-evolving environment, consulting companies seek to make themselves trusted partners in such transformations.
Digital transformation, in this regard, has been one of the major factors when it comes to the demand for consulting services. Companies which provide not only strategic advice but also practical knowledge in such fields as automation, cloud computing, artificial intelligence and data analytics stand above the rest when it comes to helping clients on the digital journey. In the same vein, business transformation consultants who assist organizations in restructuring their business processes, enhancing organizational systems, and embracing new technologies are equally sought after.
These transformations are regularly multi-dimensional and comprise a mix of conventional consultancy skills and contemporary skills such as technology implementation, change management or digital marketing. Instead, by marketing themselves as full in-house facilitators of both strategy and transformation, the consulting firms will be able to more effectively enhance the value of their clients and create additional growth frontiers.
With the increasing transformations in the business environment, consulting firms are also modulating their models of operation to remain relevant and competitive. The combination of contingency-based pricing, the provision of digital advertising services, and the establishment of internal consulting units is transforming the industry by providing more flexible, results-oriented, and complete packages to clients. Consulting firms have a better chance of increasing profits while also enhancing client retention levels by adopting such transformations in their operations in the modern swirling business dynamics.
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