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How Digital Transformation Will Revolutionize Human Resources?

By Amardeep Vishwakarma, CTO, Shine.com

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Amardeep Vishwakarma, CTO, Shine.com

With over 14 years of experience in Internet Technology, Amardeep holds extensive experiences in managing & scaling high traffic websites, handling software development including resource allocation, project management and delivery.

The ongoing tech boom has led to the emer­gence of several groundbreaking technolo­gies that have completely redefined business functions and HR is no exception. Innova­tive technologies including Artificial Intel­ligence (AI), Machine Learning, Cloud Computing and Data Science have positively impacted HR processes, sim­plifying and streamlining it to a great extent. Today, HR teams are using digital solutions in smart and creative ways to enhance their efforts towards recruitment and employee experience.

"Through AI-based job-candidate matching, organizations can steer clear from bias based on gender, caste or creed "                                                                                                           

According to a recent study by Shine.com, India’s 2nd largest hiring portal, pertaining to HR trends in 2019, al­most one-fifths of HR professionals are anticipating wide­spread adoption of automation and cutting-edge technol­ogy in the coming year, while almost half of them believe that up to 30 percent of their existing job roles will be au­tomated in the next three years.

In this scenario, it is crucial to identify the key ar­eas within HR that are witnessing massive disruption thanks to innovative technologies. Here are some of the HR processes that are being transformed thanks to tech integration.

The power of AI & Data Analytics: Making candidate-screening smarter
Traditionally, recruitment has been a time consuming, resource intensive process. A majority of HR leaders per­ceive candidate screening as the most challenging and time intensive part of the process, as there is an expan­sive pool of potential candidates to sort through. How­ever, thanks to Data Analytics and AI, it is now easier than ever to find skilled candidates who can adapt to the company’s needs. New age job search platforms like Shine. com are equipped with intelligent job-candidate match­ing technology which screens and shortlists candidates almost instantaneously.

AI-led systems can screen candidates based on a pre­determined set of parameters such as salary expecta­tions, past experience and most importantly  skillsets.

Through the dynamic screening capabilities powered by Data Analytics, these systems sort through the vast candidate pool and shortlist only those candidates who are perfect for the job opening. In this way, technology saves a lot of time and energy for HR professionals who can now forego taking hundreds of interviews before zeroing in on the right people. Once the shortlisting is complete, HR leaders gain access to a hand-picked pool of highquality candidates.

Using AI in HR also removes the inherent bias from the recruitment process. Through AI-based job candidate matching, organizations can steer clear from bias based on gender, caste or creed. HR teams can also set up AI-powered chatbots to schedule interviews or answer the common questions asked by candidates before or after their interview. Simply put, AI can take over the mundane, repetitive tasks so that HR leaders can focus on more im­portant tasks that require the human touch. These include employee interaction, onboarding or resolving conflicts at the workplace.

People analytics: Leveraging Technology Beyond Recruitment
HR managers are deploying HR Analytics or People An­alytics to gauge employee performance in an efficient, data-driven manner. Through People Analytics HR lead­ers can take data-driven decisions about their talent pool right from choosing who to hire to deciding who to pro­mote. Through this technology, organizations can collate important data such as employee turnover and retention rate. In fact, predictive analysis can be used to foresee fu­ture attrition and hiring requirements. It also helps them assess the effectiveness of HR decisions and policies. HR teams can use People Analytics as a strategic partner not just to make better personnel decisions over time, but also to streamline day-to-day business processes.

Further, Human Resource Information Systems (HRIS) and Performance Management Systems (PMS) can also identify performers and underperformers. Armed with such information, HR leaders can initiate required up­skilling/reskilling processes to enhance employee skillets and performance. With performance improvement plans backed by data, organizations can significantly increase their ROI on human resources.

Boosting Employee Engagement Through Gamification
Gamification is yet another practice that has transformed the way HR processes have evolved. Today, we are seeing HR teams in large organizations leverage gamification to recruit the right people and engage employees within the workplace. Organizations are using role playing games to carry out real world industrial training through simula­tions. Apart from learning and development, gamifica­tion is also being used in recruitment by creating virtual games that acclimatize potential employees to the com­pany culture and practices. Gamification through social media by way of quizzes and puzzles can also be used to attract jobseekers towards the organization.

Digital transformation is indubitably one of the most important developments for HR departments across the globe. With such a high degree of disruption in the current scenario, there are endless possibilities in how technology will further enhance HR processes, making recruitment and human resource management more efficient and ef­fective than ever before.

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